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Personal data protection policy

The protection of your personal data is an essential element in the use of our services and websites. This relationship is based on a principle of transparency aimed at respecting your privacy in accordance with the regulations in force in France and Europe, particularly in application of the French Data Protection Act and the General Data Protection Regulation (RGPD).

The Office de Tourisme des Grands Lacs uses computerized means to send you, only if you agree, information and promotional offers on the destination of Biscarrosse, Sanguinet, Parentis en Born, Ste Eulalie en Born, Gastes Lüe and Ychoux. The information recorded is reserved for the exclusive use of the Office de tourisme des grands lacs.

In accordance with Article 13 of the "General Data Protection Regulation", you have the right to access, rectify and delete information concerning you, which you may exercise by contacting the Office de tourisme des grands lacs: 55 Place G. Dufau - 40600 BISCARROSSE, Tel. +33 (0)5 58 78 20 96 or by email on our contact form. Data will be kept for the period strictly necessary for the purpose of processing. You may also, for legitimate reasons, object to the processing of your personal data.

Processing of personal data

The processing operations mentioned below do not necessarily all involve the processing of personal data within the meaning of the 1978 law; however, for the purposes of transparency we have indicated the processing operations involving personal data as well as the majority of the anonymous processing operations we carry out. Data will be kept for the period strictly necessary for the purpose of processing. You may also, for legitimate reasons, object to the processing of your personal data.

Newsletter

  • Purpose: The information collected on this form is saved to enable you to receive information that really interests you, as well as proposals for experiences based on your interests.
  • Mandatory data: E-mail address
  • Optional data: First name, Last name, Themes of stay, and any other information you provide to help us target our mailings more effectively.
  • Transfers outside the EU: This processing is technically carried out by Mailchimp, a US-based company that has developed a high-performance newsletter management service. This company handles the technical aspects of sending emails and hosts the data (first name, email, IP address, etc.). Mailchimp will never send an e-mail to users registered on our data list.

Contact form

  • Purpose: The information collected on this form is recorded to enable you to interact with our services, and to enable them to send you a response in line with your preferences.
  • Mandatory data: Surname, first name, address, zip code, city, country, e-mail.
  • Optional information: Telephone number, title
  • Transfers outside the EU: No. Data is stored on our tourist information system. Data storage security is applied.

Online reservations

  • Purpose: The information collected on this form is recorded to enable us to provide you with a response in line with your reservation.
  • Access your account and booking history, receive booking confirmations, tickets and any important correspondence, particularly in the event of a major change to your booking (cancellation, postponement, etc.). It also enables us to keep you informed, in a personalized way and according to the way you interact with us, about news at Bisca Grands Lacs, about our promotional offers on possible pre-sales, and about special offers.
  • Mandatory data: Civility, Names, first names, address, zip code, city, country, e-mail, telephone, dates of stay.
  • Transfers outside the EU: No. Data is stored on our reservation platform. Data storage security is applied.

Processing of non-personal data

The publisher uses your non-personal data to improve the use of the website and better meet your needs. Non-personal data may include IP addresses, website searches, website entry and navigation points, etc.

Non-personal data is collected using analytics and advertising tools, which have their own general terms of use and policy for processing personal and non-personal data:

  • Google Analytics: https://privacy.google.com/intl/fr_fr/businesses/compliance/
  • Facebook: https://www.facebook.com/policy.php

Cookies

When you visit our site, information relating to your computer's browsing on our site may be recorded in files called "cookies" installed on your terminal (computer, tablet, smartphone, etc.), provided, of course, that you have accepted them, and that you can modify them at any time.

What is a cookie?
A cookie is a small text file containing various items of information. It is stored in the memory of your terminal (computer, tablet, smartphone, etc.) by the server of the website you are visiting, or by a third-party server (web analytics service, etc.).
For the duration of the cookie's validity or recording period, it will enable your terminal to be identified on future visits. Third-party companies may also, subject to your choices, place cookies on your computer (e.g. Google Analytics, Facebook, etc.).
Whatever the type of cookie, only the sender of the cookie is likely to read or modify the information it contains.

The different types of cookies used by www.biscagrandslacs.com
Essential cookies: These are essential for the proper operation of the site, as they enable you to access reserved areas such as your personal space or your favorites.
They enable us to memorize information relating to the forms you are likely to fill in on our site, and to adapt the presentation of our site to your terminal's display preferences.
Without these cookies, you would not be able to use our site under normal conditions.
Analytical or performance cookies: These cookies enable us to track the use and performance of our site and improve its operation. In particular, they measure your browsing data (volume of visits, sections and content visited, etc.). These cookies are essential because they enable us to improve the interest and ergonomics of our services, and even to detect navigation problems.

Social network cookies: Some pages on our site host third-party plug-ins that enable you to share content on our site with others. This is the case with "Share" or "Like" buttons from social networks such as Facebook or Twitter. We have no control over the process used by social networks to collect information relating to your browsing on our site.
If you are a member of one of these networks, we invite you to consult the privacy protection policies of these social networks in order to learn about the purposes of use, particularly advertising, of the browsing information they may collect through these application buttons.

List of services that are activated if the user clicks on Accept all

  • ShareThis : Share buttons on social networks, etc.
  • Facebook Pixel : Track user behavior to optimize ads, measure their effectiveness and create personalized audiences.
  • Matomo : Statistics tool that respects user privacy
  • GAds : Serve ads on Google's search network and other partner platforms.
  • Hotjar : User feedback and analysis tool that records mouse movements and clicks, as well as heatmaps
  • Google Global Analytics: statistics tool

Cookies and ad personalization:
Google cookies enable us to analyze website statistics via Google Analytics, in order to improve the site. They also enable Google to personalize the advertisements that may be displayed when you browse other websites.
Learn more about Google's privacy policy and terms of use

Accepting or rejecting cookies
You can choose at any time to accept or refuse the installation of cookies on your terminal by configuring your browser software. You can also configure your browser so that you are prompted to accept or reject cookies before a cookie is stored on your terminal.

You can also directly modify the choice of cookies authorized on the site:Update your consent

Important note: We remind you that your browser's cookie settings may affect your access to our services. If your browser is configured to refuse all cookies, you will no longer be able to take full advantage of all our services.
In this case, the Office de tourisme des Grands Lacs cannot be held responsible for any degraded operation of the site and its services resulting from the impossibility of saving or consulting the cookies necessary for this operation and which you would have refused or deleted.

Configuring your computer
Cookie management settings depend on your browser. Here are some online tools to help you configure them:

Internet Explorer
Chrome
Firefox
Safari
Opera

More information on cookies
Find out more about the use of cookies on the CNIL website